Refund Policy

ARTICLE 6 - Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must notify Arti Grafiche Paciotti Srl by means of an explicit declaration, which can be sent by registered letter with return receipt or by sending an e-mail to the following certified e-mail address artigrafichepaciottisrl@pec.it.

The CUSTOMER may exercise the right of withdrawal by sending the standard withdrawal form, as per Annex I, part B, of the Legislative Decree 21/2014 (not mandatory) whose text is shown below:

Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)
(complete and return this form only if you wish to withdraw from the contract)
Arti Grafiche Paciotti Srl, with registered office in 06132 Perugia Strada delle Fratte n. 2 / a, telephone: 075.5279902 - e-mail: artigrafichepaciottisrl@pec.it
Hereby I / we (*) notify / notify (*) the withdrawal from my / our (*) contract for the sale of the following goods / services (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

-Address of the consumer (s)

- Signature of the consumer (s)

- Date

(*) Delete the unused wording.

In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to Arti Grafiche Paciotti Srl his will to withdraw from the contract pursuant to art. 57 of Legislative Decree. 206/2005.

The goods must be returned to Arti Grafiche Paciotti Srl, 06132 Perugia Strada delle Fratte n. 2 / a.

The direct costs of returning the products are borne by the CUSTOMER.

The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Arti Grafiche Paciotti Srl will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

As required by art. 56, paragraph 3, of the Legislative Decree. 206/2005, amended by Legislative Decree. 21/2014, Arti Grafiche Paciotti Srl may suspend the refund until the goods are received.

Arti Grafiche Paciotti Srl will reimburse by bank transfer and, if the CUSTOMER intends to exercise his right of withdrawal, he must provide said Arti Grafiche Paciotti Srl with the bank details: IBAN, SWIFT and BIC necessary for the reimbursement in question.

It is important to specify that the right of withdrawal is valid only for non-personalized goods.